1. Our Service Promise

We strive to deliver the highest standard of service and to communicate with our customers clearly and fairly. We are committed to ensuring that each customer is treated on an individual basis and that all appropriate options are explored in a fair and reasonable manner.

At Pepper Hellas each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times. We welcome your feedback as it gives us the opportunity to put the situation right, restore your faith in Pepper Hellas and improve our customer service in the future. We will provide you with full information at the outset on how to make a complaint and what to do if you are unhappy with our response

2. If you have a complaint

View our Complaints Handling procedure for more about how we resolve customer complaints

If you want to complaint about Pepper Hellas service, please fill out our Complaint Submission Form and send it to us along with any evidence you would like us to consider.

There are many types of cookies. They all work in the same way, but have minor differences. For a detailed list of cookies used on our website, please refer to the relevant section below.

Our ways to contact us:

• By mail: P.O. Box 61358
• By Email: complaints@pepperhellas.gr

We will acknowledge a complaint within 5 working days and provide a full response to you within 45 working days. If further investigation is required, response time may be prolonged.

You will be provided with a unique case reference number which will allow us to record the issues you have experience and a dedicated employee will be assigned to your case, who will keep you updated on the progress of your complaint until the matter is resolved.

All received complaints will be handled:

• Confidentially
• Fairly
• Promptly